0 Item(s) ($0.00) | My Account
Home | Free Catalog | Free Shipping | Free Newsletter Signup:  
 Search All
Shop by Brand
Clearance
   Demo Clearance Items
   New Clearance Gear
   Factory Refreshed
Gift Ideas
   Gifts Under $50
   Gifts Under $100
   Gifts Under $200
   Gifts Over $200
New Products
Video Reviews 
 
Electronics
   Accessories
   Amplifiers - Integrated
   Amplifiers - Mono
   Amplifiers - Multichannel
   Amplifiers - Stereo
   Cassette Decks
   CD Players & Recorders
   CD/DVD Player/Receiver Combos
   Digital Converters
   DVD Players & Recorders
   Home Theater Receivers
   iPod Players
   Music Servers
   Preamplifiers
   Stereo Receivers
   Surround Sound Processors
   Table & Portable Radios
   Tuners
Power Conditioners
Cables
   Accessories
   Bulk - By the Foot
   Cable Connectors
   Digital Cables
   Guitar Cables
   Headphone Cables
   Interconnect Cables
   iPod Cables
   PC Cables
   Power Cables
   Speaker Cables
   Subwoofer Cables
   Tonearm Cables
   Video Cables
Furniture
   Accessories
   Amp Floor Stands
   CD/DVD Media Storage
   Single A/V Racks
   Twin A/V Racks
   Triple A/V Racks
   Quad A/V Racks
Headphones
   Accessories
   Sport/Travel/iPod - Ear Buds
   Headphone Amps
   Headphone Cables
   Headphones
   Replacement Parts
Loudspeakers
   Accessories
   Bookshelf/Monitor Speakers
   Center Channel Speakers
   In-Wall/Ceiling Speakers
   iPod Speakers
   Outdoor Speakers
   PC Speakers
   Speaker Selectors
   Speaker Stands
   Speaker Wall Mount Brackets
   Subwoofers
   Surround Speakers
   Tower Speakers
   Speaker Systems
Accessories
   Accessories
   Antennas
   Books
   CD's
   CD/DVD Enhancements
   Cleaners
   Custom Home Products
   Isolation Components
   Room Acoustic Treatments
   Speaker Selectors
   Tubes
   Universal Remote Control
Turntables
   Accessories
   Phono Cartridges
   Phono Preamps
   Record Cleaning Machines
   Tonearm Cables
   Tonearms
   Turntables
   Vinyl Care
   Turntable Parts
Plasma
   Accessories
   Plasma TV/Monitors
   Plasma/LCD Mounting Brackets
 
View Cart
My Account
Address Book
 
Request Catalog
About Us
FAQ's
Contact Us
 

Frequently Asked Questions:

Payment, Pricing and Promotions

  • Payment Methods
  • Promotional Offers

Shipping and Delivery

  • Shipping
  • Shipping Exclusions
  • Truck Freight

Returns &Replacements

  • Satisfaction Guarantee
  • ReturnPolicy/Process
  • Defective Products
  • Damaged Products
  • Return MerchandiseAuthorization (RMA) Form

Privacy &Security

  • Privacy Policy
  • Security


Top of page

Payment, Pricing and Promotions:


Payment Methods:

  • Visa*
  • Mastercard*
  • Discover*
  • American Express*
  • PayPal
  • eCheck
  • Cashier’s check/Money Order
  • Company check, personal check
  • Wire-Transfer (There will be a $20 processing charge)
  • Purchase Orders (Payment must be received when the order is placed)
  • Please accept our apologies but we do not acceptC.O.D orders.

* Please keep in mind there may be a delay in processing your order if the shipping address does not match the address on file with your credit card company. Audio Advisor reserves the right to cancel any order at any time.

Promotional Offers:

Audio Advisor offers discounts in several different ways, including free shipping, coupon codes, online/offline advertising, or exclusive email offers.

Free Shipping:

Free Ground Shipping on Orders Over $199.95*

*Our Shipping Offer:
  • Order total must exceed $199.95 to apply for Free Ground Shipping.
  • Orders consisting of solely B-Stock, Demo, or Clearance items do not qualify for Free Ground Shipping.
  • Under terms of this offer we reserve the right to choose the shipping method.
  • Excludes items that must be shipped by truck or airfreight.
  • If an alternative shipping method is chosen the order will not qualify for Free Ground Shipping.
  • Our Shipping offer is not valid for InternationalOrders.
  • We reserve the right to change or discontinue ourFree Ground Shipping offer at any time.
Here's a great way to save even more on Audio Advisor products. Choose the Free Ground Shipping option when checking out, and shipping is FREE on orders over $199.95. We choose the best shipping method to deliver your order within 7 to 10 days to anywhere in the contiguous U.S. A few items that must ship freight are excluded from this offer.

Coupons:

Audio Advisor may offer coupons on select products we sell. Coupon codes can be redeemed on orders placed online, fax, mail or via phone unless specifically stated otherwise. Coupons MUST be presented/entered at time of order, verified by Audio Advisor as valid, and funds reserved before the expiration date. The offer will explicitly state which product(s) the coupon maybe applied towards and the expiration date of the coupon. The coupon will clearly state the percentage, dollar amount, shipping, or other discount applicable. All coupons expire at 11:59 p.m. EST on the date of expiration stated in the offer. Refund value for each item returned will be reduced to reflect the value of the original coupon or discount applied. Coupons are not valid for previous orders. Coupons may not be combined or used in conjunction with any other coupons/special offers.Only one coupon allowed per customer per order. Audio Advisor coupons have no cash value. Coupons may not be applied towards the purchase of gift certificates. Audio Advisor reserves the right to change, substitute, discontinue, or revoke any/all coupons at any time due to heavy demand, lack of product availability, possible fraud, promotional considerations or extenuating circumstances.

Online/OfflineAdvertising:

Audio Advisor may partner with third party companies to advertise our products or services. AudioAdvisor makes every effort to work with professional, accountable, and reputable companies. Audio Advisor will not be held responsible for discontinued, inaccurate, or misrepresented offers displayed on third party advertisements. Audio Advisor will not be held responsible for the actions of third party advertisers.

Email Offers/Email Newsletters:

Email Offers: Customers who place orders, create accounts on our web site, or order Audio Advisor products through third party web sites may receive email notices with important news about new products, special offers, or changes in our products/policies from time to time. We strictly limit such notices to no more than once per month*. Customers may choose not to receive such notices by following the steps included at the bottom of the email received or by contacting customer service*. While most unsubscribe requests will take place within the same business day, please allow up to two weeks for processing. Audio Advisor makes every effort to honor our customer’s requests. If for some reason a customer receives emails after opting-out, please contact our customer service department immediately to address the situation. Audio Advisor will not rent or sell your email address to anyone.

Unsubscribe requests for emails received from third party web sites offering Audio Advisor products must be handled with the third panty web sites through which the order was placed.

Email Newsletters:


Audio Advisor offers several weekly email newsletters. Subscriptions to these newsletters are strictly on an opt-in basis only. Customers may choose not to receive such notices by following the steps included at the bottom of the email. While most unsubscribe requests will take place within the same business day, please allow up to two weeks for processing. Audio Advisor does not participate with companies offering unsolicited email offers (a.k.a. SPAM). Audio Advisor will not rent or sell your email address to anyone.

* Excludes notifications, confirmations, or other email relating to an order placed with Audio Advisor or third party web sites.

Top of page

Shipping and Delivery:

Audio Advisor will ship products anywhere in the United States including Alaska and Hawaii.

Shipping Exclusions:

We ship product all over the world on a regular basis. While we have no standing exclusions, we reserve the right not to ship to a location.

Truck Freight:

In the event the product purchased exceeds the shipping limits of the standard carriers such as UPS, FEDEX or US Postal Service, the merchandise may be shipped via trucking service. In this case your Sales Representative will notify you of this at the time of purchase.

Top of page

Returns & Replacements:

Satisfaction Guarantee:

The products* offered by AudioAdvisor are backed by our exclusive 30-day satisfaction guarantee. If you are not satisfied with a product we will gladly refund the purchase price of the product or exchange the item. Please notify your salesmen or our customer service department within 30-days of receipt to arrange for a return. Audio Advisor is an authorized dealer for all of the products we sell.

*Restrictions,Limitations & Exclusions:

  • The original shipping charges are non-refundable.
  • The customer is responsible for return shipping/insurance fees.
  • Spent fluids and items with adhesive backings are non-refundable.
  • Software and music can only be exchanged for the same title.
  • Conditions stated in the Return Policy/Process process must be met.
  • International customers please refer to International Orders.


Return Policy/Process:

All returns must have a prior Return Merchandise Authorization (RMA) before our receiving department can accept them.

Process to return a product(s):


  1. The product MUST have been purchased within the last 30 days.
  2. The product must be in like new condition and packaged correctly with the original box, packaging, accessories, and manuals. Incomplete or improperly packaged products will be subject to a restocking fee.
  3. Shipping charges for return shipments must be paid by the customer.
  4. Call 1-800-942-0220, Option 2 to request a Return Merchandise Authorization (RMA) Number . No returns will be accepted without an RMA Number.
  5. Clearly print the RMA Number on the return shipping label affixed to the outside of the package(s). Please do not deface the factory boxes by writing or marking on them. We cannot accept returns that are not in the original factory cartons. The best place for the RMA Number is to be clearly printed on the return address label.
  6. Include a brief description detailing why the product is being returned, along with the billing name and address.
  7. For your protection, we strongly recommend shipping the package(s) via insured FedEx or UPS. Please retain your tracking number as Audio Advisor will not be held responsible for lost or damaged items. If the package arrives damaged or distressed it will be refused. You will then need to file a claim with the carrier to recover the insured amount of your package(s).
  8. Ship the package(s) to:
    Audio Advisor Returns
    3427 Kraft Ave. SE
    Grand Rapids, MI 49512
    (PRINT YOUR RMA NUMBER HERE)
  9. Audio Advisor will process the return within 10 business days of receipt.
  10. Depending on the payment method, Audio Advisor will either refund the original purchasing credit card account number or issue you a refund check for the purchase price of your product.

Defective Products:

If you believe that you have received a defective product please contact customer service within 24-48 hours at 1-800-942-0220 Option 2. If a product arrives defective and cannot be fixed with replacement parts, Audio Advisor will contact the carrier and arrange for pickup of the defective item. Please have the product repackaged with all accessories, and ready for pickup. Audio Advisor will not send out a replacement product until the original product has been received and verified defective. Allow up to 10 business days from receipt at Audio Advisor’s warehouse for processing.

Damaged Products:

If you believe that you have received a damaged product please contact customer service within24-48 hours at 1-800-942-0220 Option 2. If a product arrives damaged and cannot be fixed with replacement parts, Audio Advisor will contact the carrier and arrange for pickup of the damaged item. Please have the product repackaged with all accessories, and ready for pickup. Audio Advisor will not send out a replacement product until the original product has been received and verified damaged. Allow up to 10 business days from receipt at Audio Advisor’s warehouse for processing.

Top of page

Return Merchandise Authorization (RMA) Form:

NOTE: PLEASE REFER TO AUDIO ADVISOR’S RETURN POLICY/PROCESS BEFORE SUBMITTING THE RMA FORM

Please contact customer service at 1-800-942-0220 to file the RMA Form.

Top of page

Privacy & Security:

Privacy Policy:

Audio Advisor, Inc. respects the privacy of all of our visitors and customers.

Website Visitors: Visitors to our site will not be contacted unless they request it via e-mail or telephone. When you browse our site, you do so anonymously.
Customers: Audio Advisor collects information from customers that place orders with us, but that information is limited to the information on our order form. This information is collected through a secure server, kept confident, and is used for the purposes of fulfilling individual orders.

Email Solicitation: Customers who place orders on our site may receive email notices with important news about changes in our products or policies from time to time. We strictly limit such notices to no more than once per month. Any customer at anytime may choose not to receive such notices by contacting our customer service department by telephone, (800) 942-0220, or emailorders@audioadvisor.com.

Note: Unlike many sites that keep sending you email notices – aka. SPAM – regardless of what you ask them to do, our systems are set up to stop sending you notices or mailings if you choose not to receive them. Also, we will not rent or sell your email address to anyone. See below for details.

Telephone Solicitation: Audio Advisor does not practice telephone solicitation of our customers or site visitors.We will not call you unless we require your assistance in completing your order.

Catalog Mailings: Customers who place orders or request catalogs will be added to our mailing list and will receive Audio Advisor catalogs by mail from time to time. We strictly limit such notices to no more than once per month. Any customer at any time may choose not to receive such mailings by contacting our customer service department by telephone, (800) 942-0220 or email orders@audioadvisor.com.

Rental of our Various Mailings:

    Mailing Lists: From time to time, Audio Advisor, Inc. rents our customer list to other reputable firms with products or services we think our customers might find interesting. If you do not want us to share this information with other reputable firms, Any customer at any time may choose not to receive such mailings by contacting our customer service department by telephone, (800)942-0220 or email orders@audioadvisor.com.

    Email Lists: Audio Advisor does not rent our customer email lists to anyone. We reserve the use of your email address as our way of contacting you and will not share that email address with anyone.

A Note About Cookies:Our web site uses cookies to track your shopping cart through our site and save you time. If you place an order with us, your personal address information is written in a cookie to your hard drive. The next time you visit us, you will not have to enter the information all over again.
We do NOT use cookies to gather information about you for the purposes of marketing or invading your privacy. To make your visit faster and smoother, you may wish to set your browser to accept all cookies while you are on our web site.

Security:

We guarantee that every transaction you make on our web site will be 100% safe. This means that you will pay nothing if unauthorized charges are made to your card as a result of shopping on Audio Advisor's web site (www.audioadvisor.com).We can make this assurance because we've incorporated industry-standard SSL encryption technology that keeps all of your information, including credit card number, name, address, and phone number encrypted so that it cannot be read while traveling over the Internet.

Here's how it works:
  1. Under the Fair Credit Billing Act, your bank cannot legally hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Audio Advisor will cover the liability, up to the full $50.00. Audio Advisor will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the Audio Advisor web site (www.audioadvisor.com) and while using our Secure Order Server.
  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Over 300,000 customers have safely shopped with Audio Advisor without credit card fraud, so when you shop with us, you can rest assured that your information will be kept safe.

Top of page
 
Home | Free Catalog | Satisfaction Guarantee | Free Shipping | About Us | Contact Us | Privacy Policy | Site Map
HACKER SAFE certified sites prevent over 99.9% of hacker crime. Click here to see ratings