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Help & Frequently Asked Questions


ORDERS AND PAYMENT

What Payment Methods Do You Accept?

  • Our payment methods include…
    • Visa, Mastercard, Discover, American Express
    • PayPal
    • Cashier’s Check/Money Order
    • Company Check/Personal Check
    • Wire Transfer (Please note: there is a $40 processing fee).
    • Purchase Order (Payment must be received when the order is placed)
  • Unfortunately, we cannot accept C.O.D. (Cash on Delivery) orders. We apologize for any inconvenience and assure we do our utmost to get your correct products to you in a timely and safe fashion.
  • International Orders
    • International addresses are confirmed with the credit card issuer.
    • All products sold at Audio Advisor are issued with a USA warranty.
 

SHIPPING

Shipping and Delivery

Audio Advisor will ship products anywhere in the United States, including Alaska, Hawaii, and U.S. Territories.

Estimated Times

  • Our estimated shipping dates posted on our web pages are our best projection based on information gathered from suppliers and manufacturers. We strive for accuracy as much as possible. However, delays in manufacturing and shipping can cause dates to change.
  • Audio Advisor will get your product shipped out to you as soon as possible, but please note that Audio Advisor is not able to guarantee any exact delivery dates. Once Audio Advisor ships your item(s), it is completely up to FedEx and the United States Postal Service to deliver them in a timely manner.

Free Ground Shipping   

  • When you order over $49 of products from us, your order qualifies for our FREE SHIPPING offer.
  • This does exclude items shipped by airfreight.
  • The offer is not valid for international orders.
  • Audio Advisor reserves the right to change or discontinue this offer at any time.
  • The shipping cost will be deducted from any refunds on undeliverable or refused shipments.

Military Shipping

APO/FPO addresses receive free Priority Mail shipping

NOTE: USPS has a 70lb weight limit and a maximum size limit of 108" in combined length and girth (the distance around the thickest part) on Priority Mail® packages.

Image of box sizes

International Shipping

  • All international orders are shipped via FedEx.
  • We will only ship to the billing address that matches the billing address.
  • International shipping charges are not estimated on our website.
  • All VATs, duties, and other shipping-related fees will be assessed and asked for at shipping time.

Shipping Exclusions

Audio Advisor ships products all over the world, and while we have no standing exclusions, we reserve the right not to ship to a location.

SALES & PROMOTION

Coupons

Redemption: A coupon code must be entered online or presented to the sales agent at the time of order.

One-Time Use: Our coupon discounts and bonus premiums can only be used one time per customer.

Specific SKUs: Coupons are valid only for the SKUs mentioned in the offer and cannot be used for other products, whether similar or different.

No Retroactive Application: Coupons cannot be applied to past purchases after the fact.

No Additional Discounts: You can't combine a coupon with other discounts or offers for a single purchase.

Regulated Areas: Coupons are not valid in areas where they are regulated, taxed, licensed, or prohibited by prior agreements with the manufacturer or SKU suppliers.

Expiry: Coupon offers automatically end when the specified date, time, or quantity limit is reached.

Returns: If you return an item purchased with a coupon, you must also return any premium that came with the offer, or you will be charged for the premium you have received.

Subject to Availability: All coupons are subject to product availability at the time of purchase.

Cancellation Audio Advisor may cancel a coupon promotion without prior notice.

Advertising

Audio Advisor partners with third-party companies to advertise our products or services. We do make every possible effort to work with professional, accountable, and reputable companies. Audio Advisor will not be responsible for the actions of third-party advertisers or discontinued, inaccurate, or misrepresented offers displayed on third-party advertisements.

damaged or Defective products

  • If you believe that you have received a defective or damaged product, please contact customer service within 48 hours at 1-800-942-0220. If a product arrives defective or damaged and cannot be fixed with replacement parts, Audio Advisor will contact the carrier and arrange for pickup of the item. Please have the product repackaged with all the accessories.
  • A replacement product will not be sent until the original product has been received and verified defective or damaged. Please allow up to 10 business days from receipt at Audio Advisor's warehouse for processing.

Newsletters & Notices

Customers who place orders, create accounts on our website, or order Audio Advisor products through third-party websites may receive email notices with important news about new products, special offers, or changes in our products/policies from time to time.

Terms of Sale   

All sales are made subject to, and shall be governed solely by, the laws of the State of Michigan, without regard to conflicts of laws principles, and any disagreement, dispute, suit, action or proceeding arising out of or relating to any sale shall be subject to the exclusive jurisdiction of the courts of the State of Michigan located in Kent County and the United States District Court for the Western District of Michigan. By submitting an order, a customer irrevocably consents to the jurisdiction of any such court in any such suit, action or proceeding and to the laying of venue in such court, and the customer irrevocably waives any objection to the laying of venue in such courts and to any claim that the forum is inconvenient.

AudioAdvisor.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, AudioAdvisor.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from AudioAdvisor.com are provided as resources to customers looking for additional information and/or professional opinion. AudioAdvisor.com does not assume responsibility for the claims and/or representations made on these or any other websites.

AudioAdvisor.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, AudioAdvisor.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. AudioAdvisor.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, AudioAdvisor.com will not be held responsible for product revision changes.

Audio Advisor reserves the right to refuse or cancel any order, at any time.

RETURN POLICY & PROCESS

returns Process Step-By-Step

NOTE:
You may only return a product purchased within 60-days of the receipt date.
The product must be in like-new condition and shipped in the original packaging (So SAVE THOSE BOXES!!!)


  1. Call 1-800-942-0220 to request an RMA number.
  2. Print the RMA number on the return shipping label.
  3. Please make sure the return shipping name and address are written in a note on the inside.
  4. Ship package to…

Audio Advisor Returns
5500 Executive Parkway SE
Grand Rapids, MI 49512
(PRINT YOUR RMA NUMBER HERE)

NOTE: If a coupon was used in the ordering process, then the final value (recorded during payment) will be the price refunded.

Refunds Process

Returned products are inspected by our warehouse and refunds are issued within 24 hours of inspection. Please note: it may take 7-10 business days for your bank to show the refunded amount. If you do not see it then, please reach out to our customer service team at 1-800-942-0220.

damaged or Defective products

  • If you believe that you have received a defective or damaged product, please contact customer service within 48 hours at 1-800-942-0220. If a product arrives defective or damaged and cannot be fixed with replacement parts, Audio Advisor will contact the carrier and arrange for pickup of the item. Please have the product repackaged with all the accessories.
  • A replacement product will not be sent until the original product has been received and verified defective or damaged. Please allow up to 10 business days from receipt at Audio Advisor's warehouse for processing.
 

PRODUCT ASSISTANCE

Product Conditions

Audio Advisor occasionally has fantastic deals on clearance items that are in excellent condition and we happen to have just one or two of.

Demo
Photo samples, gear we auditioned in our listening room, items returned for wrong color/wrong size, etc.

Open Box
Contents briefly examined or inspected for promotional or internal purposes

Factory Refreshed
Original-condition items repackaged by the manufacturer

Cosmetically Blemished
A few dings or scratches, but functionally in original condition

Used 
May show some signs of use

All clearance products are carefully inspected by our technicians before we offer the item for sale. All clearance products except Used items come with the original manufacturer warranty and are guaranteed to work and sound like new.

 

Satisfaction Guarantee  

All products offered by Audio Advisor are backed by our exclusive 60-day Satisfaction Guarantee.

Audio Advisor is an authorized dealer for all the products we sell.

Satisfaction Guarenteed

If you are not satisfied with a product, we will gladly refund the purchase price of the product or exchange the item.* Please notify your salesman or our customer service department within 30 days of the receipt of the product to arrange for a return.

*Restrictions, Limitations & Exclusions:

  • The original order shipping charges are non-refundable.
  • The customer is responsible for shipping and insurance fees of returned items.
  • At the company's discretion and with advance customer notice, Audio Advisor's Satisfaction Guarantee may be suspended for specific periods of time on select products or orders.
  • Audio Advisor reserves the unrestricted right to refuse and/or cancel any order that it deems to be not in the best interests of the customer or the company.

Please see the Return Policy/Process below for more information on returning items.

International customers please refer to the International Orders section in the FAQ.

Warranties

Disclaimers

PRIVACY & SECURITY

Privacy Policy

Audio Advisor respects the privacy of all of our visitors and customers
Please see our page privacy policy here.

Website

Audio Advisor uses cookies to track your shopping cart through our website and save you time. We customize certain content based on your browser type and other information provided by the cookie. To make your visit faster and smoother, you may wish to set your browser to accept all cookies while you are on our website. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to purchase merchandise. We do not use cookies to gather information about you for the purpose of invading your privacy.

Email Solicitation

Audio Advisor does not practice telephone solicitation of our customers or website visitors. We will NOT call you unless we need assistance with an order.

Telephone Solicitation

Audio Advisor does not practice telephone solicitation of our customers or website visitors. We will NOT call you unless we need assistance with an order.

Data Security

We guarantee that every transaction you make on our web site will be 100% safe. This means that you will pay nothing if unauthorized charges are made to your card as a result of shopping on Audio Advisor's web site (www.audioadvisor.com).We can make this assurance because we've incorporated industry-standard SSL encryption technology that keeps all of your information, including credit card number, name, address, and phone number encrypted so that it cannot be read while traveling over the Internet.

Here's how it works:

  1. Under the Fair Credit Billing Act, your bank cannot legally hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Audio Advisor will cover the liability, up to the full $50.00. Audio Advisor will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the Audio Advisor web site (www.audioadvisor.com) and while using our Secure Order Server.

  2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Over one million customers have safely shopped with Audio Advisor without credit card fraud, so when you shop with us, you can rest assured that your information will be kept safe.

STILL HAVE QUESTIONS?

(800) 942-0220

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